If you have a question please check below to see if the answer is here.
If it is not you can contact us by clicking the         button at the bottom of this page.
GENERAL QUERIES
Number Facts Practice is a structured programme. What does this mean?
How long does the programme take?
How do I know which level is right for my child?
Does my child have to start on Level 1?
Your test says my child is not ready for the programme yet. What does this mean?
Is daily practice important?
Will I be able to see how my child is doing?
What can I do to help my child?
How long will my membership last?
What happens when my child completes their level?
I worry that my child can't learn the number facts.
Do you offer a Money Back Guarantee?
What if I have a problem using the programme?
I am not in the UK, does this matter?
If I sign one child up, can my other child use the same account to practise?
TECHNICAL QUERIES
What do I need to run the programme?
Can I run it on my smart phone?
Do I need any software installed to use the programme?
PURCHASE QUERIES
How do I pay for the programme?
I have a Coupon Code. What do I do?
I have a Fylde District Scouts code. What do I do?
What if I change my mind and want to cancel my order?
TROUBLESHOOTING
Why have I not received my welcome email?
Why can't I log in?
I've forgotten my login ID / password

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