Try us out risk free !
We offer a money back guarantee within your first 30 days of
purchasing the programme if you are not completely satisfied.
If you are not satisfied simply send us a message from our Support Centre (this will help us to authenticate you).
Or, if this is not possible, send an email to us at quoting your Order Reference Number and Membership Number (as provided in the order confirmation and welcome email).
It would really help us if you could also tell us why you are not satisfied with the programme.
To go to our Support Centre, login and click the Parents' Page link at the bottom of the Start Page.
Offer Terms:
Claims must be received by us within 30 days of your purchase date
We will refund the full purchase price (less 50p processing fee). Refunds will be to the same method of payment as your original payment. Please allow 4 weeks for processing.
A customer is only entitled to receive one refund under this money back guarantee. If the same level is purchased again, this offer will not apply.
We reserve the right to amend or withdraw the money back guarantee at any time. Any such change will not apply to contracts already in place.
This policy is in addition to your statutory rights.
Please note: If you are cancelling your membership because you want to put your child on a different
level, please contact us (preferably from our Support Centre) to arrange a level amendment.